we have come such a long, long way in communications and can do things we were not even capable of dreaming of when I was a young woman. But along the way with all the sophistication of wireless living we lost something.
For one thing we lost the humanness, the desire to please, to accomodate, to appreciate and in general give good service which made for happy customers.
Good customer service is non-existant today. The general rule is automation, actual limited choices, curtness, rudeness, and a coldness that speaks loudly to the customer; the one buying the service or product that you could not care less if they are pleased or how your attitude is affecting them.
Upon trying to resolve an issue with your internet provider, TV provider, telephone provider, power company, gas company, or water company you end up feeling frustrated, angry, your blood pressure at dangerous levels and your spiritual well being in jeopardy. You end up feeling very dejected and helpless and end up paying whatever your statement reads. To do otherwise only hurts you and your credit.
Those days of "the customer is always right" went right out the window with the Camels of yesterday. Online transactions enable you to do your business without the unpleansantness of dealing with someone not familiar with the Queen's english and the downright rude, but can also be precarious at best as you're exposing your most personal information in cyberland for all the slick willies to steal.
But even going into a store or business to have these type of transactions are almost more than one can bear as you are given no smile, no thank-you and no please come back. Then when you think you're finally able to escape and get in the safety of your car and back home, you can't even make it through the exit door without alarms going off to suggest that you are a thief!
Bottom line here I guess is that for every good thing that comes along we have to expect the bad to come with it. It makes my head spin.